2009 TVC Hotel Procedures
RESERVATIONS: Parent reps will be emailed a spreadsheet detailing their teams’ reservations for each tournament. The parent rep will email this information to their families. Each family will be responsible for contacting their parent rep to confirm their reservation and/or to request changes by the due date. The parent rep will forward confirmations and changes to the hotel coordinator. TVC reservations include one room for each family. All reservations will be final unless changed or cancelled by the due date!
Parent reps and families need to check their email daily. Please make sure we have email addresses that you can access day and night, seven days a week.
CREDIT CARD INFO: We will need credit card information for each family in order to hold your rooms. Parent reps will collect the information for the hotel coordinator. Parents may contact the hotel coordinator directly if they do not feel comfortable giving the information to the parent rep.
CANCELLATIONS: Cancellations must be done through the hotel coordinator. Do not call the hotel! Please make sure you confirm your reservation information through your parent rep by the cancellation due date. The hotel will charge your credit card if you do not cancel by the deadline. If you have any concerns, please email Chris DeKeyser at tvchotels09@bex.net. Confirmations will be given for cancellations.
DUE DATES: The final dates for making changes to your reservations will be posted on the TVC website. You will also be notified through your parent rep of these deadlines. The hotels request rooming lists from us weeks in advance of the actual reservation. Our contracts with the hotels work very differently than an individual reservation. They do not allow us to make changes after their due dates.
CONFIRMATION NUMBERS: Parent reps will receive a list of confirmation numbers for your reservations. Please remember that some of the hotels will not give us confirmation numbers until the day before the reservation. We have no control over this.
HOTEL PACKETS: Hotel information along with maps will be available on the website. Parent reps will be notified when this information is available.
CHECK-IN ISSUES: If a problem arises with your reservation, please contact the hotel coordinator directly. Chris DeKeyser 419-346-2146.
THANK YOU
Chris DeKeyser Vince Croci
tvchotels09@bex.net croci@bex.net
419-346-2146